Help & Frequently Asked Questions
How do I navigate through the store?
We hope you have a wonderful experience shopping at Madrona Brands. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at firstname.lastname@example.org. Just use the links at the top of every page to go to the item you want. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.
How do I make a purchase?
Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
Do you send printed catalogues?
As our product inventory is constantly evolving to keep up with the trends, Madrona Brands does not carry a print catalog. We feature all of our products on our website. Please visit https://www.madronabrands.com
What are my payment options?
Madrona Brands accepts Visa, Mastercard, and Discover credit card payments.
What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.
How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
Do you ship internationally?
At this time, we are only shipping to addresses in the United States.
Are online transactions secure?
Madrona Brands assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information.
What is Madrona Brands product availability?
We stock all of our items, so they will ship within 1-2 business days. In the event a product is not available for shipment. We will notify the customer with an estimated date of when the item will be available to ship and give them the option to cancel their order if they choose.
Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.
What are Madrona Brands shipping methods?
We use United States Postal Service and UPS to ship all orders.
How long does it take to receive products?
All orders usually ship within 1-2 business days and shipping can take 4-7 business days depending on your location.
Do you accept rush orders?
Please contact us if you need your orders rushed so we can make sure your expectations are met correctly.
What is your refund policy?
At Madrona Brands, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at email@example.com.
Does Madrona Brands offer a service to gift wrap items?
Unfortunately we do not offer a gift wrapping service at the present time.
Does Madrona Brands offer wholesale pricing?
Yes, Madrona Brands does offer a wholesale program, please contact us for details.
What is my agreement with Madrona Brands when shopping?
What is Madrona Brands commitment to customer service?
Madrona Brands is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at firstname.lastname@example.org.
What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.
What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton/box damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.
What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.
Where is Madrona Brands located?
We are located in Bellingham, Washington.
How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at email@example.com